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Last Updated: 10th December 2025
Lavery Limited (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data transparently and securely.
This Privacy Policy explains what data we collect, how we use it, how long we keep it, and the rights you have under UK data-protection law.
By using our websites, joining our marketing lists, making a booking, purchasing a gift card, using our guest Wi-Fi, attending an event, or visiting any Lavery Ltd. venue, you acknowledge that you have read and understood this Policy.
Lavery Limited
12–18 Bradbury Place
Belfast
BT7 1RS
Email: info@laverys.com
Lavery Ltd. is the Data Controller for all personal data collected through our websites, venues, booking systems, marketing platforms, and in-venue services.
This Policy applies to all Lavery Ltd. brands and venues, including:
Lavery’s
The Woodworkers
The Pavilion
Brew + Ferment
Woody’s Wood-Fired Pizza
Any future venues within Lavery Ltd.
This Privacy Policy applies to:
laverys.com
woodworkersbelfast.com
pavilionbelfast.com
brewferment.com
woodyswoodfired.pizza
bookings via ResDiary
gift cards & offers via Toggle
CRM systems via Airship
Wi-Fi via Wireless Social
in-venue transactions via Tevalis ePOS
payment processing via Stripe and Dojo
ticketing via Tito or other approved partners
We collect personal data in the following ways:
When you:
Make a booking (ResDiary)
Purchase vouchers or offers (Toggle)
Sign up for marketing or loyalty (Airship)
Connect to guest Wi-Fi (Wireless Social)
Purchase food/drink in venue (Tevalis ePOS)
Make a payment (Stripe / Dojo)
Attend an event or buy a ticket (Tito or Lavery’s)
Enter competitions or surveys
Contact us by email, phone, or social media
Via:
Cookies and website analytics
Wi-Fi usage data (Wireless Social)
Device information, IP address, browser type
We collect:
CCTV footage for safety and crime prevention
Incident, accident, or refusal-of-entry reports
Depending on your interaction with us, we may collect:
Name
Email address
Phone number
Date of birth (where provided)
Reservation details
Purchase history
Gift card balances
Food/drink orders (Tevalis ePOS)
Event/ticket purchases
Device information
IP address
Browser type
Time/date of visits
Preferences
Email interactions
Offer redemptions
Customer segmentation data
CCTV footage
Security incident logs
We use your data for the following purposes:
Managing bookings (ResDiary)
Processing gift cards/offers (Toggle)
Handling ticket purchases (Tito)
Taking and processing payments (Stripe/Dojo)
Serving food/drink orders (Tevalis ePOS)
Tailored offers
Loyalty rewards
Marketing based on your preferences
Recommending events or services
With your consent, we use Airship CRM to send:
Offers & promotions
Event information
Venue news
Birthday rewards
Freebies & loyalty benefits
You may unsubscribe at any time.
CCTV monitoring
Compliance with licensing laws
Crime prevention
Health & safety reporting
Financial and tax requirements
Understanding customer behaviour
Service optimisation
Website performance improvements
We process data under the following lawful bases:
Consent — marketing emails, cookies, loyalty programmes
Contract — bookings, ticket sales, voucher purchases
Legal obligation — tax records, incident reporting
Legitimate interests — CCTV, service improvement, fraud prevention
We do not sell your data.
We share data only with trusted third parties acting on our behalf, including:
ResDiary – bookings
Toggle – gift cards & offers
Airship CRM – marketing & segmentation
Wireless Social – Wi-Fi authentication
Tevalis ePOS – in-venue transactions
Stripe & Dojo – payment processing
Tito/Event partners – ticket sales
Email & analytics tools – Mailchimp (if used), Google Analytics, Meta
Each provider is GDPR-compliant and bound by data-processing agreements.
Some partners may process data outside the UK/EEA.
Where this occurs, we ensure lawful safeguards such as:
Standard Contractual Clauses
Adequacy decisions
Approved data-transfer mechanisms
We retain data only as long as necessary:
Kept until you unsubscribe or your profile becomes inactive.
(Usually up to 3 years after last engagement.)
Typically retained for 3 years.
Held for at least 6 years (legal requirement).
Kept indefinitely while accounts remain active, to maintain balances and prevent fraud.
Kept for 30–60 days, unless required for investigations.
Kept for up to 3 years.
If you request deletion, we will delete or anonymise your data unless we must retain it for legal or regulatory reasons.
You have the right to:
Access your personal data
Rectify inaccurate data
Erase data (“right to be forgotten”)
Restrict processing
Object to processing (including direct marketing)
Withdraw consent at any time
Data portability (receive your data in a standard format)
To exercise your rights, email: info@laverys.com
We aim to respond within one month.
We may request proof of identity before fulfilling requests.
We use cookies to:
enable website functionality
track website usage
personalise content
support booking functionality
provide relevant advertising
Non-essential cookies are used only with your consent.
You can adjust cookie settings through your browser or our cookie banner.
CCTV is used throughout our venues for:
safety
crime prevention
licensing compliance
staff and customer protection
Recordings may be shared with law enforcement where legally required.
We would like to resolve any concerns directly.
You may contact us at:
info@laverys.com
You also have the right to complain to the Information Commissioner’s Office (ICO):
https://ico.org.uk/concerns
0303 123 1113
We may update this Policy from time to time.
Any changes will appear here with a revised “Last Updated” date.
If you have questions about this Privacy Policy or how we process your data:
Lavery Limited
12–18 Bradbury Place
Belfast
BT7 1RS
Email: info@laverys.com