Website Privacy Notice

Last updated: 31st October

We ask that you read this Privacy Notice carefully as it contains important information about who we are, how and why we collect, store, use, and share personal information, your rights in relation to your personal data, and how to contact us or the relevant supervisory authority if you have a complaint.

Who We Are

This website and associated digital platforms are operated by Lavery Limited (“the Company”, “we”, “our”, or “us”), registered in Northern Ireland at:

Lavery Limited

12–14 Bradbury Place

Belfast

BT7 1RS

Email: info@laverys.com

We collect, use, and are responsible for certain personal information about you. When we do so, we are regulated under the UK General Data Protection Regulation (“GDPR”) and the Data Protection Act 2018. We are the Data Controller for the purposes of those laws.

Websites Covered

This Privacy Notice applies to all websites and digital platforms operated by Lavery Limited, including:

How We Collect Information

We collect personal information from you directly, for example when you:

Make a booking or enquiry via our websites or partner platforms (such as ResDiary).
Sign up to our Wi-Fi network operated by Wireless Social.
Join our mailing list or loyalty programmes.
Interact with us on social media or via online forms.
Take part in surveys, competitions, or promotions.
Provide feedback, comments, or upload content to our sites.

We may also automatically collect limited technical information through cookies and analytics tools when you use our websites.

What Information We Collect

The information we collect may include:

Name, contact details (email, phone number), and demographic information.
Booking information (venue, date, number of guests, preferences, etc.).
Wi-Fi sign-on data (name, email, device, browser, visit frequency).
Marketing and communication preferences.
Purchase and engagement history (e.g., bookings, events attended, offers redeemed).
Technical data such as IP address, browser type, and usage statistics.

How We Use Your Information

We may use your personal data to:

Manage your bookings and reservations (via ResDiary).
Provide you with access to our guest Wi-Fi services (via Wireless Social).
Send you updates, offers, and event information (via Airship CRM).
Build customer profiles and segments to tailor communications, offers, and experiences.
Improve our websites, services, and customer experience.
Meet our legal and regulatory obligations.

We will only use your personal information when we have a lawful basis to do so, such as your consent, our legitimate business interests, or to perform a contract with you.

Marketing and Customer Segmentation

We use Airship CRM to securely collect, store, and process customer data for marketing purposes. This allows us to:

Send targeted emails, promotions, and updates based on your preferences or interactions.
Create customer segments to deliver more relevant offers, events, and rewards.
Provide occasional freebies, loyalty benefits, and birthday rewards.

You may opt out of marketing communications at any time by clicking “unsubscribe” in any email or contacting us at info@laverys.com

We do not sell or rent your personal information to third parties for marketing purposes.

Third-Party Data Processors

We use trusted third-party providers to process data on our behalf. These include:

Wireless Social – Wi-Fi data collection and consent management.
ResDiary – Table and event bookings, pre-orders, and email notifications.
Airship CRM – Customer relationship management, segmentation, and marketing automation.
Mailchimp / Meta / Google Ads (where applicable) – Email delivery and digital advertising.

All third-party processors act only under our instructions and are contractually bound to comply with the GDPR and maintain strict data security standards.

Cookies

We use cookies and similar technologies to:

Recognise you when you return to our websites.
Track usage patterns and improve functionality.
Support booking and shopping basket processes.
Deliver relevant marketing and advertising.

You can choose to accept or decline cookies via your browser settings or through the cookie consent banner displayed on our sites. For more information, visit https://ico.org.uk/for-the-public/online/cookies

Data Retention

We keep your personal data only as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements. Typically, marketing data is retained for up to 3 years after your last interaction unless you withdraw consent earlier.

Your Rights

Under data protection law, you have the following rights:

To be informed about how we use your data.
To access a copy of your personal data.
To correct inaccuracies in your data.
To request erasure (“the right to be forgotten”).
To object to or restrict processing of your data.
To withdraw consent for marketing at any time.
To data portability (transfer of your data to another provider).

To exercise any of these rights, please email info@laverys.com with proof of your identity.

How to Complain

We hope to resolve any issues directly, but you also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):

Website: https://ico.org.uk/concerns

Telephone: 0303 123 1113

Changes to This Privacy Notice

We may update this Privacy Notice periodically to reflect changes in our operations or legal obligations. Any updates will be posted on this page with a new “Last updated” date.

Contact Us

If you have questions about this Privacy Notice or how we handle your personal information, please contact:

Lavery Limited

12–14 Bradbury Place

Belfast

BT7 1RS

Email: info@laverys.com