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Lavery Ltd. — Terms & Conditions

Last updated: 10th December 2025

These Terms & Conditions (“Terms”) govern all bookings, purchases, ticket sales, gift cards, events, activities, and services provided by Lavery Limited, including all trading names and venues operated by the company.

By using our websites, making a booking, purchasing a ticket, buying a gift card or Package, or attending any Lavery Ltd. venue or event, you agree to these Terms.


1. Who We Are

Lavery Limited

12–18 Bradbury Place

Belfast

BT7 1RS

Email: info@laverys.com

These Terms apply across all Lavery Ltd. venues and brands, including:

  • Lavery’s

  • The Woodworkers

  • The Pavilion

  • Brew + Ferment

  • Woody’s Wood-Fired Pizza

  • All future venues added to the Lavery Ltd. group


2. Websites & Booking Platforms Covered

These Terms apply to interactions via:

  • laverys.com

  • woodworkersbelfast.com

  • pavilionbelfast.com

  • brewferment.com

  • woodyswoodfired.pizza

  • bookings via ResDiary

  • gift cards & offers via Toggle

  • CRM activity via Airship

  • payment processing via Stripe and Dojo

  • in-venue orders and transactions via Tevalis ePOS

  • ticketing via Tito or approved partners


3. General Venue Terms

3.1 Age Restrictions

  • Alcohol service is restricted to guests aged 18+.

  • Some events and areas may have additional age restrictions.

3.2 Right of Refusal

Management reserves the right to refuse entry or service to any intoxicated, disruptive, abusive, or unsafe individual. No refunds will be issued.

3.3 Behaviour & Conduct

Guests must behave responsibly. Disruptive behaviour may result in removal without refund.

3.4 Smoking & Vaping

These are prohibited indoors. Use designated outdoor smoking areas.

3.5 Operational Systems

Lavery Ltd. uses the Tevalis ePOS system to process orders, manage sales, and support venue operations.

Customer transaction data may be stored within this system for financial, legal, and operational purposes.


4. Bookings (ResDiary)

4.1 Booking Confirmation

Bookings are managed through ResDiary. Accurate contact details are required.

4.2 Deposits

Deposits are non-refundable unless required by law or explicitly stated otherwise.

4.3 Arrival Times

Late arrival may result in losing your booking.

4.4 Group Bookings

Large groups may be split across multiple areas.

4.5 Right of Refusal

Intoxicated guests may be refused entry.


5. Gift Cards, Vouchers & Offers (Toggle)

5.1 Overview

Issued via Toggle.

5.2 Terms

  • Valid only at Lavery Ltd.’s venues unless stated otherwise.

  • Cannot be exchanged for cash.

  • Lost vouchers may not be replaced.

  • Expiry dates cannot be extended.

5.3 Redemptions

Subject to venue availability and operational conditions.


6. Payments & Charges

6.1 Payment Providers

Payments may be processed via Stripe, Dojo, and other authorised providers.

Lavery Ltd. does not store full card details; however, limited transaction data is stored in payment platforms for regulatory and fraud-prevention purposes.

6.2 Refunds

Refunds are only offered in accordance with consumer law or where explicitly stated.

6.3 Service Fees

Ticketing platforms may apply non-refundable booking fees.


7. Events, Tickets & Packages

Includes:

  • Comedy Club

  • Ulster Rugby Packages

  • Ticketed food & drink events

  • Live music

  • Special promotions

Each may have additional Terms below.


8. Comedy Club — Additional Terms

8.1 Age & Entry

  • Strictly 18+.

  • Doors close at 8:15pm with no late entry.

8.2 Behaviour

  • No talking, recording, or flash photography.

  • Disruption results in removal without refund.

8.3 Seating

Groups may be split; package seating is not guaranteed in specific areas.

8.4 Refunds

Tickets non-refundable except for postponement (refund within 72 hours).

8.5 Line-up Changes

Acts may change without notice; no refunds.

8.6 CCTV & Photography

CCTV in use for safety. Promotional photos/video may be taken.


9. Ulster Rugby Ticket & Transport Package — Additional Terms

9.1 Eligibility

18+ only; standing-only Memorial Stand tickets.

9.2 Ticket Collection

Tickets must be collected at Lavery’s two hours before kick-off.

9.3 Refunds

Refundable only if postponed (request within 72 hours).

9.4 Travel

Guests must board buses at specified times.

9.5 Behaviour

Stadium and venue rules apply. Disorderly conduct may result in removal.

9.6 Liability

Lavery’s is not responsible for transport delays, lost tickets, or match cancellations.


10. Safety, CCTV & Venue Operations

10.1 CCTV

Used throughout venues for safety, crime prevention, and licensing obligations.

10.2 Accident Reporting

Incidents must be reported immediately.

10.3 Lost Property

Lavery Ltd. is not liable for lost or uncollected items.


11. Liability

Lavery Ltd. is not liable for:

  • lost, stolen, or damaged property

  • unredeemed vouchers

  • missed bookings or buses

  • acts of third-party operators

  • delays or cancellations beyond our control

Nothing excludes liability for death or injury due to negligence.


12. Changes to These Terms

We may update these Terms at any time. The updated version will carry a new “Last updated” date.


13. Contact Us

Lavery Limited

12–18 Bradbury Place

Belfast

BT7 1RS

Email: info@laverys.com

Tickets: tickets@laverys.com